SOCi, the CoMarketing Cloud for Multi-Location Enterprises, is currently looking a Technical Support Engineer (Tier) responsible for solving complex product issues in a very fast-paced and demanding environment. These issues range from straightforward product issues through complex integrations across multiple platforms and technology stacks. The ideal candidate must have a strong technical aptitude who can manage difficult and/or complex customer situations and be a powerful communicator with the ability to provide strong guidance towards a positive resolution. To be successful in this role the candidate must be able to execute with a high degree of competency in solving problems, while working cross-functionally with Product Development and Customer Success teams to resolve customer issues in a timely manner while maintaining excellent professional standards.
How You’ll Make an Impact
Have an excellent understanding of Application Programming Interfaces and how they are deployed and used in a customer environment. Be able to become an expert in the SOCi APIs and how to implement and support them in a production environment.
Have a current, functional command of SQL and how to write queries to solve specific customer issues. Have a strong understanding of database architecture and data models on which to build and execute SQL queries.
Have working web stack knowledge including HTTP, browser console, and JavaScript.
Be well versed in Single SignOn methodologies and supporting technologies.
Have an in-depth knowledge of social platforms including Facebook, Instagram, LinkedIn, Twitter, etc.
Have an exceptional understanding of Software-As-A-Service architectures and be well versed on the underlying technology stacks (Development Languages, Database Technologies, SSO Technologies, Hosting Technologies).
Be capable of performing in a fast-paced, fast-growing environment with SLAs.
Ability to communicate complex technical concepts clearly and concisely with customers via support tickets or phone (as needed).
Have exceptional support triage and root cause analysis skills.
Local
- Remote
Benefícios
- Remote from anywere.
Diferenciais
- USD Salary
Requisitos
- B.S. in Computer Science or other technical degree or equivalent experience
- 2-4 years of experience as a technical support engineer, or software engineer, working in a team environment, and working directly with customers, internal or external
- Knowledge of and/or experience in: cloud computing and multi-tenant architecture concepts, supporting APIs and familiarity with integration protocols, basic testing principles as well as basic software engineering principles and basic syntax in 1-2 languages
- PHP, SQL, Java experience in reading existing code to identify issues and writing simple functions
- Familiarity with using revision control applications such as JIRA
- Exceptional communication skills, both written and verbal
- Highly organized with great attention to detail and ability to think creatively
- Proven success in cross-functional collaboration
- Experience in customer service, in non-technical environments
- The ability to self-direct as circumstances change and priorities shift, based on organizational needs
- Strong organizational and analytical skills with keen attention to detail
- Ability to empathize and build customer relationships
- Enterprise-ready, solution-oriented mindset to understand and solve complex customer issues
Contratação
Contractor (vc pode receber o dinheiro como PJ, q é o q paga menos imposto, ou como PF, q seria pelo carnê-leão)
Nossa empresa
Who We Are
SOCi is one of the fastest-growing technology companies in the country, ranking in the top tier of Inc 5000’s Fastest Growing Companies in America list for the last several years consistently. The builder of an award-winning enterprise SaaS marketing platform, and one of Forbes’ Best Startup Employers, SOCi boasts hundreds of the world’s largest brands as its customers. At SOCi, nothing is more important to us than the clients we service every day. The SOCi platform specifically solves complicated marketing and workflow problems for national and global multi-location brands that want to scale and optimize their presence. View more on our Awards & Accolades here!
Como se candidatar
Fill out this form https://grnh.se/f7b935024us
-- Eu trabalho lá há mais de dois anos, se tiver alguma dúvida pode me mandar uma msg. rmoreira@meetsoci.com
Labels
Alocação:
- Remoto
Contratação:
- PJ
- Contractor
Experiência
- Pleno
- Sênior
- Especialista